I finally got a reply to my complaint, and it's made me almost as mad as the programme itself -- they've completely failed to answer my points.
Here is my complaint:
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I would like to make a formal complaint about the programme "Crash: One Fatal Day on the Roads", which was screened on BBC1 at 7pm on 25 May 2007.
My complaint centres around the following areas:
1. Factual inaccuracies
2. No right to reply
3. Focussing on the wrong issue
4. The solution did not match the problem
The details of my complaint are as follows:
1. FACTUAL INACCURACIES
The programme claimed that speed cameras reduced deaths and serious
injuries by 35%. However the government's own research has concluded
that the actual reduction is 23.5% at fixed camera sites, and 17.6% at
mobile sites. Therefore, the claim made in the programme was false and I
would like to know the source for it.
For reference the Department for Transport figures can be seen here:
http://www.gnn.gov.uk/environment/fullD ... 4575&NewsA
reaID=2&NavigatedFromDepartment=False
2. NO RIGHT TO REPLY
There was nobody representing the "devil's advocate" position on the
programme, which meant that several important questions went unanswered.
The whole programme was presented with a slant in favour of speed
reduction, and nobody was invited to put forward the opposing viewpoint.
For example, one of the accidents covered by the programme involved
three friends walking home on an unlit country road in the dark, and one
of them had been hit by a car. The only view that the programme put
forward was that the driver's punishment should be increased. Nothing
was mentioned about the dangers of walking down an unlit road at
night-time and whether these people should have been there in the first
place.
3. FOCUSSING ON THE WRONG ISSUE
The programme quoted a statistic that 26% of fatal accidents involve
speeding drivers, and then proceeded to dedicate almost all of its
airtime to speeding and speed reduction. It made no attempt to deal with
the other 74% of crashes. Would it not make sense to investigate the
majority of accidents rather than the minority? No explanation was given
in the programme for this decision.
4. THE SOLUTION DID NOT MATCH THE PROBLEM
The programme investigated two schools where parents and children found it difficult to cross the road due to the volume of traffic. The
solution to this problem was identified as the installation of road
crossing facilities.
However, the programme then went off on an extensive tangeant
investigating the speed of passing traffic and how to slow drivers down.
This was not related to the actual problem, which was the need to
install a crossing. No explanation was given for why the programme
changed tack and started investigating traffic speed rather than
concentrating on getting a crossing installed.
SUMMARY
In summary, I feel that considering its primetime slot this programme
had the opportunity to open a debate on road safety. Instead, through
one-sided reporting and inaccuracies, it has presented a misleading
account of road safety which has the potential to mislead the audience
into believing that sticking to the speed limit rather than observing
and anticipating the road ahead is their primary duty when driving.
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And here is their reply:
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Many thanks for your e-mail relating to the BBC One programme, 'Crash: One Fatal Day on the Roads.' I am sorry for the delay in responding to your comments.
The BBC takes all feedback from its viewers very seriously and endeavours to answer all criticism about individual programmes. 'Crash: One fatal Day on the Roads' is no exception.
I can assure you that the programme was rigorously researched and filming was professionally executed. The programme was made with the full co-operation of the Police and in consultation with the Department of
Transport and numerous other professional bodies.
The Speed Camera Partnership and local authorities carried out research
over a two year period which showed that deaths and serious injuries fell by an average of 35 per cent at camera sites operated by them.
Since transmission, the programme has been widely acclaimed for its treatment of a deeply serious subject on which opinion is widely split. Case studies were employed to illustrate the very real consequences of speeding and, in particular, the vulnerability of children.
I hope this helps to answer some of your queries. Once again, many thanks for your correspondence.
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I'm not sure if I can be bothered to take this further by complaining to the Editorial Complaints Unit, but I think it shows how thorough the BBC's investigative process is...