Understood re private feedback.
For the record, I received an e-mail acknowledgement which helpfully quoted back the collection of my request - as follows:
Thank you for contacting Freedom2Surf Support.
We have logged your issue and aim to respond within 24 hours.
If your enquiry is urgent or we fail to respond within a reasonable
time frame please call Freedom2Surf Support on 0870 242 3759.
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Link(long link hidden by moderator)Question Reference No070407-000022
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Summary:
http://www.safespeed.org.uk Product Level 1: Broadband
Category Level 1: Technical Support
Date Created: 07/04/2007 07.51 PM
Last Updated: 07/04/2007 07.51 PM
Status: New
ADSL Number:
Domain Name
---------------------------------------------------------------
Email Address
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Discussion Thread
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Customer (Roger P*****) - 07/04/2007 07.51 PM
Access to this was blocked at around 9:30AM this morning. My TRACERT gave the following:
C:\DOCUME~1\USER>tracert safespeed.org.uk
Nobody else is apparently having any problems accessing this site. apparently the main servers are in Seattle.
Could you please advise? All the techies are confident that it is something to do with my ISP, ie you!
Thanks
Roger
Tracing route to safespeed.org.uk [66.29.138.186]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.2.1
2 19 ms 29 ms 26 ms l1.ar10.hx4.bb.pipex.net [194.106.38.250]
3 30 ms 25 ms 14 ms ge-2-0-1.cr01.hx4.dsl.pipex.net [62.241.161.38]
4 20 ms 27 ms 27 ms 158.43.27.117
5 29 ms 27 ms 30 ms so-3-0-0.xr1.lnd2.alter.net [158.43.233.106]
6 19 ms 14 ms 29 ms so-0-1-0.TR1.LND2.ALTER.NET [146.188.7.222]
7 100 ms 103 ms 95 ms so-6-0-0.IR1.DCA4.ALTER.NET [146.188.8.169]
8 103 ms 97 ms 98 ms 0.so-1-0-0.IL1.DCA6.ALTER.NET [146.188.13.37]
9 97 ms 100 ms 99 ms 0.so-6-1-0.XT1.DCA5.ALTER.NET [152.63.42.185]
10 110 ms 113 ms 109 ms 0.so-6-0-0.BR1.DCA5.ALTER.NET [152.63.43.169]
11 176 ms 101 ms 99 ms cpr1-pos-6-2.VirginiaEquinix.savvis.net [208.173
.10.137]
12 98 ms 99 ms 154 ms bcs1-so-3-1-0.Washington.savvis.net [208.173.10.
202]
13 114 ms 112 ms 148 ms dcr1-so-4-3-0.Chicago.savvis.net [204.70.192.22]
14 157 ms 156 ms 175 ms dcr2-so-2-0-0.Denver.savvis.net [204.70.192.133]
15 145 ms 157 ms 156 ms dcr1-so-5-0-0.denver.savvis.net [204.70.192.141]
16 169 ms 171 ms 170 ms acr1-so-1-0-0.Seattle.savvis.net [204.70.193.61]
17 173 ms 169 ms 170 ms bpr3-so-0-0-0.SeattleSwitchDesign.savvis.net [20
8.172.83.61]
18 172 ms 170 ms 171 ms 208.173.50.18
19 189 ms 186 ms 183 ms 216.229.166.13
20 176 ms 185 ms 185 ms 216.229.166.187
21 398 ms 213 ms 219 ms advantagecomm-gw.go180.net [64.35.142.54]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
[---001:002759:29019---]