basingwerk wrote:
SafeSpeed wrote:
One of my friends just had £7,000 fraudulently removed from his Internet bank account. Computer security? There's ALWAYS a way around it.
Are computer based systems a useless fad? Should we roll things back to the previous paper based systems because they were cheaper, easier to implement and offered better security? Why on earth would businesses spend millions on these things when they don’t work? Or are computer based systems immensely more efficient and more accurate and up to date than old paper based ones? Do they free up workers from repetitive, manual administration tasks, and do they make things that were previously impossible a simple reality, e.g. settling things over the Internet or making a mobile phone call?
One of the problems with IT solutions is the lack of faith many people still have in them. During the late 1980s the MOD began work on a new computer system that was to subsume all of its others and add more facilities to boot. It was the IT equivalent of trying to plan a manned lunar landing in the aftermath of WW1 - the task was just too enormous.
It was eventually slimmed down and rolled out in 1997, and dealt with aircraft maintenance records and asset tracking - in short, a large database.
It was at this point the second problem emerged - lack of ICT literacy amongst staff expected to use the blinkin' thing. The UNIX interface was a complete mystery to most computer sploobs, and even the front-end training did little to alleviate the situation. It was eventually ported to Windows NT.
The third, and possibly most crucial problem, was a lack of faith in the system. Everyone ended up keeping two sets of records, paper based ones as backups, and the IT based ones, doubling the workload.
But that was then. Now that the database is being populated with data, managers, faced with (say) an unusual fault, can query the database and extract useful pointers on previous occurences.
So, as basingwerk points out, eventually IT systems can be made to work, we just need to have a little faith in them.